Have Any Additional Questions?

Feel free to send us a message on our contact page or chat with us on social media.

  SALES@MBENZGRAM.COM

  HOURS : M-F 9AM-5PM ET

  USA : +1-530-778-4797

Please Submit Your Refund/Return Request:

Please allow  7-10 business days for the refund to post back to your credit card after submitted.

Cancellation: Please send us an email to cancel an order or call us . You will receive 100% of your funds if the item is not delivered to you already.

Returns: Mbenzgram only accepts returns within 30 days of the date of delivery. Returned items must be new, unused, and in resalable condition with all pieces included. All returns are subject to approval by Mbenzgram. Mbenzgram may refuse returns on any Special Order items or any other item if damaged. Return shipping is the responsibility of the client. All return shipments must be insured, and the client must file any loss/damage claims. When approved for inspection, a Return Merchandise Authorization (RMA) number will be issued, which must be clearly noted on the shipping waybill and packaging. Returns sent to any other facility other than the warehouse listed on the RMA will result in delayed credit processing times. Mbenzgram will refuse any incoming shipments without an RMA number. Mbenzgram applies a repackaging fee of $10 to any returns received without acceptable packaging.

International Return: Customs must be paid by the client, and if not paid and not released from customs they are responsible for that charge or the cost of the item.

Just return any new or unused part within 30 days and we'll refund the purchase price.

The following items cannot be returned:

  • Parts that indicate evidence of being used, installed, handled, packaged, or shipped improperly
  • Custom-ordered products
  • Hazardous materials (antifreeze, paint, etc)
  • Wheels and/or tires, after having been mounted

Notes

  • When returning an item, please place the original package we sent you inside a new box to send back to us.
  • Returns are subject to inspection of the condition of the item.
  • Returns that are must be processed within 30 days of delivery of products and will be charged a 10% restocking fee.
  • Shipping and handling fees are non-refundable.
  • If you received free product or a special offer as a result of a deal on the product you are returning, you must also return the free product or offer.

Restocking Fee:

  • Returns that are must be processed within 30 days of delivery of products and will be charged a 10% restocking fee.After 30 days of delivery we no longer accept returns. Customers are responsible for shipping charges. Restock fee applies to all returns. 
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